Return:

We are extending the return and exchange policy to 30 days from the date you receive items purchased online. Please ensure the product you return is in its original condition with all tags attached, invoice and packaging (including cartons, dust bags, etc.) intact. (except returns due to damage or flaws). Otherwise, we will be unable to accept your return and issue a full refund. Please note that customers are responsible for paying for their own shipping costs for returning their item, except for quality issues (damage, stains, etc.). We will notify you once we have received your return and processed your refund.

 

Please note: Customers are responsible for any customs duties and fees incurred due to personal reasons for returns, except in cases of product quality issues or our responsibility.

 

- Note: You may choose your own shipping carrier to return the order to us, please let us know via email to support@staccato.com, with your order number and tracking number, we will provide the return address after we approve your return request. (Please note that without tracking information we may not be able to process your refund in time). We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

 

Refund

 

After your return is received and inspected, we will process your refund back to your original payment method within 14 days. You will also receive an email of confirmation when this is processed.

 

Exchange

 

We do not process direct exchanges. We suggest you initiate a return for the refund and place a new order for the preferred item(s) at your earliest convenience.