shipping policy

Time required for the shipment

Once we receive your order, our warehouse team will process the order within 2 business days. However, bags might need to be collected from warehouses at different locations. While also adhering to international shipping distancing measures, please allow up to 72 hours for your order to ship.

International delivery time

We try to deliver your desired bags, no matter where you are located, as fast as possible. General delivery times of different countries are listed below:

North America

8-15 business days

Europe

6-10 business days

East Asia except China

5-10 business days

Oceania

5-10 business days

South America

10-25 business days

Middle East

8-12 business days

Africa

8-12 business days

Shipping Fee:

-Shipping fees are automatically calculated at checkout based on the destination country and the weight of the products.

Attention:

-For items that are currently in stock, please keep in mind that warehouse processing may take 1-3 days, which may impact delivery times.

Customs Duties:

-Please note that shipments will be delivered without any duty or tax paid.-As per local regulations, all import (customs) duties and/or taxes must be settled by the purchaser.

Restrictions:

-Our carriers cannot guarantee safe delivery to certain addresses, please be sure to provide your address and specific details such as street/building number, name, phone number, email, etc.

Attention:

-Depending on local postal delivery conditions, you may need to collect your package from your local post office.

Failed Delivery:

-The company is not responsible for failed delivery due to customer negligence, including but not limited to incorrect delivery information, such as order address/contact number/recipient name.-If you find that your order information is incorrect, please contact support@staccato.com, as soon as possible before shipment to provide your order number and correct information.

Additional Information:

-Unforeseen delays or slight delays in providing tracking details may occur, we appreciate your patience and understanding. Ensuring your order is delivered as soon as possible is our top priority.